Margery Evans, AITSL Chief Executive Officer, 1 April 2016.
There’s an incisive saying in the business world: “Customers who complain are your friends, because they help you to improve.” That’s an interesting perspective. While our instincts might be to recoil from criticism, the saying insists that we should embrace authentic feedback and learn from it. While we all might hope that we don’t do anything to arouse justified criticism, the reality is that no matter how good we are at what we do, we could always be better.
It’s in that spirit that I invite you to tell me what you honestly think about AITSL’s performance and the way that we serve your needs as an educator. As I say in the short video below, it really is important that we hear from you. Please do take fifteen minutes or so to respond to AITSL’s stakeholder survey. Believe me, even if you complain – well, especially if you complain – I promise that I will regard you as an important friend of AITSL.
Chief Executive Officer